Our return policy

Returned items must comply with our Returns Policy:

  1. Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
  2. Footwear and accessories must be returned with the original branded boxes and dust bags where provided and placed inside a protective outer box for shipping.
  3. When trying on footwear, please take care not to mark the soles or damage the shoe box.
    Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in an unopened and undamaged product packaging, where applicable.
  4. Lingerie and swimwear must only be tried on over your own undergarments.
  5. We will not accept any returns that have been worn or are soiled.
  6. Jewellery must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.
  7. Please take care when trying on your purchases and return them in the same condition you received them.

Any returns that do not meet our policy will not be accepted.